We believe that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering. ![]() I can see that the only justification for the casino to confiscate your winnings was that you have played restricted games. Thank you very much, Contorono, for providing all the necessary information via email. Thank you in advance for your reply and understanding. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. A final is considered when the player has finished playing and requested a withdrawal and that withdrawal has been approved." Cancelling a bonus campaign differs from terminating a campaign. Any winnings generated by the bonus money will also be cancelled. "3.15 The player has the right to cancel a bonus campaign from their account. Please check the terms and conditions ( here): ![]() If the bonus was cancelled before completing the wagering, the entire active balance is erased, this is nothing unusual. It doesn't matter if you reach bonus money or if you used your real money only. If a bonus is activated it needs to be finished. ![]() You can check the status of your bonus wagering inside your casino account, or if it's not displayed, you can contact the live chat. If you activated a promotional offer, and started the wagering with your real money but cancelled the entire bonus before the bonus wagering was completed, there's not much we can do for you.
0 Comments
Leave a Reply. |